How you handle negative feedback matters more than the feedback itself. Professional response turns critics into advocates.
<h2>Negative Reviews Happen to Everyone</h2><p>Even 5-star professionals get occasional negative reviews. Your response determines whether it hurts or helps your reputation.</p><h3>Professional Response Formula</h3><ol><li>Acknowledge the concern</li><li>Apologize for their experience</li><li>Offer a solution</li><li>Take follow-up offline</li><li>Learn from the feedback</li></ol><h2>What Not to Do</h2><ul><li>Get defensive or argue</li><li>Make excuses</li><li>Blame the client</li><li>Ignore the review</li></ul>